MGH Summer Club

Withdrawal and Refund Policy

Last updated: 9 September 2026

Provider: M G H MARKETING MANAGEMENT L.L.C
Office 4D-76, Trade Center, Dubai, United Arab Emirates
Commercial licence no.: 1001303
Commercial register no.: 2452540
Email: marketing@mghglobe.com

1. Withdrawal period

If you are a consumer and applicable mandatory law grants you a statutory right of withdrawal, you may request withdrawal from your MGH Summer Club annual membership within 14 days from the date on which the membership payment is successfully completed and the membership is activated.

The withdrawal and refund request must be submitted by email to marketing@mghglobe.com before the expiry of the applicable 14-day period.

You do not need to send a paper letter by post. You may write your request directly in the email or copy and complete the model email form included below. A handwritten signature is not required for an email submission.

Any mandatory consumer rights that cannot lawfully be excluded or limited remain unaffected.

2. Conditions for a refund

Subject to any mandatory consumer rights that cannot lawfully be excluded or limited, a refund may be issued only if:

• the refund request is received by MGH by email within 14 days from the date on which the membership payment is successfully completed and the membership is activated; and
• no accommodation booking or other service has been purchased, confirmed or used by applying an MGH Summer Club member rate, discount code or other membership benefit.

If an accommodation booking or other service has already been purchased, confirmed or used using the membership discount code or another membership benefit, the membership service will be considered used.

In this case, MGH may refuse the refund or deduct any amount legally due for the membership service or benefits already provided, to the extent permitted by applicable law.

3. Cancellation through the Stripe Customer Portal

If the Stripe Customer Portal is available, members may cancel their membership directly through their Stripe customer account.

Cancellation through the Stripe Customer Portal:

• may take effect immediately or at the end of the current membership period, depending on the option selected and the applicable Stripe configuration;
• prevents future renewal charges once the cancellation has been successfully processed;
• does not automatically create a refund;
• does not replace the requirement to submit a refund request by email within the applicable 14-day period;
• does not automatically cancel any accommodation booking or other service made using a membership benefit or discount code.

To request a refund, the member must send a separate email to marketing@mghglobe.com within the applicable 14-day period.

4. Immediate activation of the membership

By completing the purchase, you expressly request MGH to activate the membership immediately after the payment has been successfully completed.

The membership service may include access to member rates, discount codes, booking opportunities, member communications, promotions and other benefits made available through the MGH Summer Club.

Where permitted by applicable law, if you request immediate activation and use any membership benefit before submitting a withdrawal or refund request, MGH may refuse the refund or deduct the proportionate amount legally due for the service already supplied.

5. Separate bookings and third-party services

The withdrawal from or cancellation of an MGH Summer Club membership does not automatically cancel, amend or refund any separate accommodation booking, travel service, excursion, transfer or other third-party service.

Each separate booking remains subject to its own payment, cancellation, refund and service terms.

If eligibility for a particular rate or benefit depended on an active MGH Summer Club membership, withdrawal or cancellation may end that eligibility. Any resulting change to the rate or booking conditions will be handled in accordance with the applicable booking terms and mandatory law.

MGH is not responsible for cancellation fees, penalties or losses imposed by an accommodation provider or other third-party supplier under a separate booking contract.

6. Processing of approved refunds

Where a refund is approved or legally required, MGH will process the refund using the original payment method, unless another method has been expressly agreed.

The refund will be processed within the period required by applicable law. The time required for the funds to appear in the customer’s bank account may depend on the payment provider or issuing bank.

Once a withdrawal or cancellation has been processed, the membership, discount codes and access to member benefits may be deactivated.

7. Model email withdrawal and refund request